Q - WHAT IS CATCH-A-RIDE?
A - Catch A Ride, Inc. is a bus service which offers safe, efficient, convenient, economical express bus service from Indiana University to Woodfield Mall, Schaumburg, IL, Oakbrook Center, Oakbrook, IL and the Radisson Hotel, Merrillville, IN.
Q - WHEN WILL CATCH-A-RIDE OFFER BUS SERVICE?
A - We will be offering express bus transportation on key holidays, semester breaks, and select weekends.
Q - WHO DRIVES THE BUS?
A - Catch A Ride Inc. uses a fully insured, safe and reliable motor coach service that has been operating buses for over 20 years.
Q - HOW DO I MAKE RESERVATIONS?
A - Go to the schedule page, click on the date of your trip and follow the on-line instructions. Our secure website will verify your credit card information and your confirmation will be sent to you by e-mail.
Q - HOW WILL I RECEIVE MY TICKET?
A - When you make your reservation you will receive an e-mail confirmation/receipt. Please bring that along with a school id and a Catch-A-Ride representative will check you in.
Q - HOW CAN I CALL CATCH-A-RIDE?
A - Call our toll free number : 866-622-8242
Q - CAN I RESERVE A SEAT?
A - Seating is available on first come first serve basis.
Q - WHAT IF I NEED TO CANCEL MY RESERVATIONS?
A - Reservations may be cancelled up to end of the business day 14 days prior to a departure date with the ticket holder receiving a one time credit good toward a future Catch-A-Ride bus trip of the same type purchased (one-way or round trip). Round trip ticket credits may not be split for use as 2 one-way rides. Cancellation credits must be used by the end of the school year in which they were issued and are non-transferable or redeemable for cash. All ride credits remaining unredeemed by the end of the school year in which they were issued will be considered void and forfeited. As stated on selected weekends, there are no refunds, credits or exchanges. Tickets are not transferable between customers for security purposes.
Q - DO I HAVE TO PURCHASE A ROUND TRIP TICKET?
A - One way tickets and round trip tickets are available. Unless otherwise stated.
Q - WHAT TIME DO I HAVE TO ARRIVE AT PICK-UP LOCATION?
A - Please arrive at least 30 minutes prior to departure. This way you can be checked in, your luggage loaded and you will be able to choose your seat. The bus will leave promptly at the departure time and will be unable to wait for late arrivals.
Q - WHERE IS THE PICK-UP AND DROP OFF AT INDIANA UNIVERSITY?
A - On 7th Street across from the Memorial Union adjacent to the “Circle Drive”.
Q - WHERE DOES THE BUS DROP US OFF AND PICK-UP US FROM WOODFIELD MALL?
A - Across the street from Sears/Sears Auto Center – Parking Lot G
Q - WHERE DOES THE BUS DROP US OFF AND PICK-UP US FROM OAKBROOK CENTER?
A – At the bus terminal across from Macy’s.
Q – WHERE IS THE PICK-UP AND DROP OFF FROM MERRILLVILLE?
A – Radisson Hotel at Star Plaza
Q – Is there public transportation available?
A – Yes. There is the PACE bus. They can be contacted at 847-364-7223 or at
Q - HOW LONG WILL THE TRIP TAKE?
A - The express trip takes approximately 3 1/2 hours to 4 1/2 hours depending where you load the bus. Traffic, weather, road construction and mechanical failure can effect travel time.
Q - WHAT HAPPENS IF I NEED TO USE THE RESTROOM?
A - There is a restroom on the bus.
Q - HOW MUCH LUGGAGE CAN I BRING?
A - One suitcase not exceeding 24” X 16” X 10”. One carry-on piece and a small laundry bag.
Q - CAN I DRINK ALCOHOL OR SMOKE ON THE BUS?
A - Absolutely not! There is a zero tolerance rule – if you are caught drinking or smoking – the authorities will be notified.
Q - WILL MY INFORMATION BE GIVEN TO OTHER COMPANIES?
A - All information you submit will remain private and secure.
Q – WILL THE BUS WAIT AT DROP OFF LOCATION FOR PASSENGERS TO BE PICKED-UP?
A - The passenger should contact a responsible party and give an estimate time of arrival. Catch-A-Ride will not be able to wait for passengers to be picked-up at drop off location.
Q – IS CATCH-A-RIDE RESPONSIBLE FOR ANY LUGGAGE THAT IS LEFT ON THE BUS?
A - If something is forgotten on the bus, please contact Catch-A-Ride as soon as possible. Catch-A-Ride will contact the bus company to try to retrieve the lost luggage. Catch-A-Ride is not responsible if the luggage does not get found.
Q – CAN I GET OFF THE BUS IF THERE IS A SCHEDULED OR UNSCHEDULED STOP?
A - Due to safety restrictions, students are required to stay on the bus.
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